Customer care
NEED HELP?
Have a question about an order, product, size, or delivery? Our client support team is available via email and contact form.
MAKKMAL CONCIERGE
Send Us a Message
Have a question regarding custom textile orders, sizes, or shipping? Our client support team will respond promptly.
Orders
View order progress, details, invoices, or eligible cancellation options from My Orders.
Payments
Online payments are verified by the MAKKMAL backend. If a payment is uncertain, check the order before retrying.
Shipping
Shipment and tracking details appear on your order when fulfilment information is available.
Returns & Exchanges
Review the current policy and contact support with your order number before returning an item.
Cash on Delivery
COD orders show payment pending until collection is recorded by the trusted order system.
Account
Manage your profile, saved addresses, password, wishlist, and order history.