At a glance
01
Return Eligibility
You may request a return within 7 days of delivery, provided:
- The product is unused, unwashed, and in its original condition
- Original tags, labels, and brand packaging are intact
- The product is free from stains, odours, pet hair, or signs of wear
- You have the original invoice or order confirmation
02
Non-Returnable / Non-Refundable Items
For hygiene and quality assurance reasons, the following items cannot be returned once the package/seal is opened:
- Bathrobes and towels that have been used or unsealed from hygiene packaging
- Products marked “Final Sale” or purchased during clearance/liquidation sales
- Customised, personalised, or monogrammed products
- Products without original tags or packaging
- Products damaged due to misuse, incorrect washing, or normal wear and tear after use
- Bedsheets/comforters that have been washed even once
Manufacturing defects or items damaged in transit are always eligible for return/replacement regardless of the above — see Section 4.6.
03
Exchange Policy
Exchanges (e.g., wrong size, different colour) are accepted within 10 days of delivery, subject to the same eligibility conditions as returns (Section 4.1) and stock availability of the requested variant. If the desired variant is unavailable, a refund will be processed instead.
04
How to Initiate a Return
- 01Email hello@makkmal.com or WhatsApp us at [number] with your order number and reason for return
- 02Our team will review and approve the request within 24–48 hours
- 03Once approved, our courier partner will schedule a reverse pickup from your address (available in serviceable pin codes) or you may be asked to self-ship for remote locations
- 04The product will undergo quality inspection upon receipt at our facility
05
Refund Process
Refund Method: As per RBI guidelines, refunds are processed only to the original payment method used at checkout (card, UPI, net banking, or original bank account). For Cash on Delivery orders, refunds are processed via bank transfer/UPI — you will be asked to share your bank details for this purpose.
Shipping charges (if any were paid) are non-refundable unless the return is due to our error (wrong item, defective product, or damage in transit).
| Step | Timeline |
|---|---|
| Return pickup after approval | 2–4 business days |
| Quality check at our facility | 2–3 business days after receipt |
| Refund initiated after QC approval | Within 24 hours |
| Refund reflects in your account | 7–10 business days (bank-dependent) |
06
Damaged, Defective, or Wrong Item Received
If you receive a damaged, defective, or incorrect product:
- 01Contact us within 48 hours of delivery with photos/video and your order number
- 02We will arrange a free replacement or full refund, including shipping costs, at your preference
- 03No return shipping charges apply in this case — we bear the full cost
07
Order Cancellation
Before dispatch: You may cancel your order any time before it is shipped, by contacting us at hello@makkmal.com or through your account. A full refund will be processed within 7 business days.
After dispatch: Once an order is shipped, it cannot be cancelled. You may refuse delivery or initiate a return once received, following the standard return process (Section 4.1–4.5).
Prepaid vs COD cancellations: For prepaid orders cancelled before dispatch, 100% refund is issued to the original payment method. For COD orders, simply inform us before dispatch and no charges apply.
08
Refund for Failed/Duplicate Payments
If an amount is deducted from your account but the order does not reflect on our website, please contact us with the transaction reference number. Verified failed or duplicate payments will be refunded within 7–10 business days.
09
Return Shipping Costs
- Our error (wrong/defective/damaged item): Free reverse pickup, no cost to you
- Customer preference (size/colour change, no longer needed): ₹99 reverse pickup fee deducted from refund, where reverse pickup is used; free if you choose to self-ship
10
Contact for Returns & Refunds
hello@makkmal.com WhatsApp: [Number] Support Hours: Monday–Saturday, 10 AM – 7 PM IST