01
Information We Collect
Information you provide directly:
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely by our payment partners — we do not store your card/UPI details)
- Order history and preferences
- Communications with our customer support team
Information collected automatically:
- IP address, browser type, device information
- Pages visited, time spent on site, referral source
- Cookies and similar tracking technologies (see Section 1.5)
02
How We Use Your Information
We use your information to:
- Process and fulfil your orders, including shipping and delivery
- Send order confirmations, shipping updates, and delivery notifications
- Respond to customer service requests and support needs
- Send promotional communications (only with your consent — you may opt out anytime)
- Improve our website, products, and customer experience
- Detect and prevent fraud, unauthorised transactions, and abuse
- Comply with legal obligations under Indian law
03
Sharing of Information
We do not sell your personal information. We share your information only with:
- Payment gateway partners (Razorpay/Cashfree) to process transactions securely
- Logistics and courier partners (Delhivery, Shiprocket, India Post, etc.) to deliver your orders
- Marketplace platforms (Amazon, Flipkart, Myntra, Nykaa) if you purchase through those channels — governed additionally by their respective privacy policies
- Government or regulatory authorities, where required by law, court order, or to protect our legal rights
- Service providers who assist with email marketing, analytics, and website hosting, bound by confidentiality obligations
04
Data Security
We implement reasonable security practices and procedures as mandated under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, including SSL encryption on our website and secure payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
05
Cookies
Our website uses cookies to enhance your browsing experience, remember your cart, and analyse site traffic. You can disable cookies through your browser settings, though this may affect website functionality.
06
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data (subject to legal retention requirements for tax/invoicing records)
- Opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly
07
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with tax, accounting, and GST record-keeping requirements under Indian law (typically 6–8 years for financial records).
08
Children’s Privacy
Our website is not directed at individuals under 18. We do not knowingly collect personal information from minors.
09
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer are provided below:
Name: [Partner Name] Designation: Grievance Officer, Makkmal Email: grievance@makkmal.com Address: [Registered business address] Response Time: We will acknowledge your complaint within 48 hours and resolve it within 30 days.
10
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
11
Contact Us
For questions about this Privacy Policy, contact us at: hello@makkmal.com | [Phone Number]