At a glance
01
Shipping Coverage
We currently ship across India to all serviceable pin codes via our logistics partners. International shipping is not yet available but is planned for future expansion.
02
Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| Above ₹999 | FREE |
| Below ₹999 | ₹79 flat fee |
| Cash on Delivery (COD) orders | Additional ₹49 COD handling fee |
03
Delivery Timelines
Delivery timelines are estimates and exclude order processing time (1–2 business days) and may be affected by factors beyond our control, including weather, courier delays, festival season volumes, or local restrictions.
| Location | Estimated Delivery Time |
|---|---|
| Metro cities (Delhi NCR, Mumbai, Bangalore, Jaipur, etc.) | 3–5 business days |
| Tier 2 & Tier 3 cities | 5–8 business days |
| Remote/rural pin codes | 8–12 business days |
04
Order Processing
Orders are processed within 1–2 business days of confirmation. You will receive an email/SMS/WhatsApp notification with tracking details once your order is dispatched.
05
Order Tracking
Once shipped, you will receive a tracking link via email and SMS. You can also track your order by logging into your Makkmal account or contacting our support team at hello@makkmal.com.
06
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery window, please contact us at hello@makkmal.com or [phone number] with your order number. We will investigate with our courier partner and resolve the issue, including reshipment or refund where appropriate.
07
Damaged in Transit
If your package arrives visibly damaged, please:
- 01Do not accept the delivery if damage is visible on the outer packaging, OR
- 02If already accepted, record an unboxing video and photograph the damage immediately
- 03Contact us within 48 hours of delivery at hello@makkmal.com with photos/video and your order number
- 04We will arrange a free replacement or full refund upon verification — no additional cost to you
08
Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on warehouse availability. You will not be charged extra shipping for split shipments of a single order.
09
Undeliverable Orders
If a shipment is returned to us due to an incorrect address, refused delivery, or unavailability of the recipient after multiple delivery attempts, we will contact you to arrange reshipment (additional shipping charges may apply) or process a refund minus original shipping costs.